Recently, I was asked what I usually do to set up a new Quality Department. I have done it several times over my career, and here are a few lessons I’ve learned. It isn’t a difficult task, but it requires analysis and project planning.

When I was a QA Manager, I was frequently asked the question, “Why do I need to pay for testing?” Quality is a cost. It costs money to test and maintain those tests. The trick for project managers is to show the value of quality.